IN-STORE + ONLINE RETURN POLICY
EB is glad to accept returns of new, unworn merchandise with all tags attached + sales receipt within 14 days of purchase for store credit that will be valid for one year. Jewelry, intimates, hair accessories + all sale items over 20% off are FINAL SALE with no returns offered (excludes Fall + Spring Refresh Promotion).
Online purchases will be refunded on an online gift card + in-store purchases will be refunded on an in-store gift card.
All holiday gifts purchased starting November 1st can be exchanged with a gift receipt within 14 days after Christmas.
STEPS FOR ONLINE RETURNS:
All returns will be pre-authorized. Email firstname.lastname@example.org with the order #, items you are returning + the reason for the return. All online orders will be refunded to an online gift card only. Items must be returned in appropriate packaging (original if possible). We will issue you a free return shipping label that must be printed within 24 hours or it will be void. All returns must be postmarked within 14 days of the receipt date.
Returns will be processed within 3 days after we receive the returned merchandise. You will be notified via email or text once your gift card has been issued.
Please do not hesitate to contact us with any questions or concerns
about our return policy. We are here to help!
Call: 845-471-9632 Text: 845-309-8884 or Email: email@example.com Tuesday-Saturday 10am-6pm & Sunday 12pm-5pm EST
We reserve the right to refuse a return that does not meet our return policy.
We offer FREE RETURNS on all shipped orders.